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Frequently Asked Questions - Licencing and Pricing

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1.Applying for a licence
1.1How do I apply for a licence to use mastdata.com?
1.2Please apply by clicking this link.
2.Payment of Licence
2.1Can I pay the licence by BACS?
2.2Yes, please contact us and we will invoice you. Payment can also be made online through this website using a credit or debit card. We cannot currently take payments over the phone.
4.Licence Pricing
4.1Please state costs for licence?
4.2Please see the following link that provides all the pricing details.
5.Multiple Users
5.1Can we subscribe for multiple users?
5.2Yes, multiple users are available with a corporate licence, but not a Private or Sole Trader licence. Each user will need a separate login.
6.ATLAS Software
6.1We are using ATLAS software - is this service included?
6.2Yes - this site is integrated and included with your ATLAS Software licence
7.7 day or 250 Hit Trials
7.1Can I access a free trial?
7.2Trials are available for Emergency services, Government and companies with a supporting interest in UK telecoms industry if not applied for and accessed previously.
8.License Refusal
8.1Can a licence application be refused?
8.2Yes, we may refuse licence applications from private email addresses (hotmail, Gmail) and from companies that do not have a supporting interest in the UK telecoms industry. We will also refuse a Sole Trader/Private licence when made on behalf of a limited company.
9.Adding Users to an Existing Licence
9.1Can we add users ourselves to a group licence?
9.2Yes, you can add users using our user management Module with a corporate licence, but not a Private or Sole Trader licence. Please contact us to upgrade.
10.Private (Sole Trader) vs. Corporate Licence
10.1Can you please explain the difference between a sole-trader/private use and a corporate membership.
10.2Private and Sole Trader subscriptions are for non-Incorporated companies, and are limited to a single login. A Ltd Company will need a corporate licence. This licence provides 3 separate logins by default. The functionality of the site is identical in every other respect.
11.Limited companies vs. Sole Traders
11.1Although I am a Limited company I am a 1 person business. Could I apply for the Sole Trader licence?
11.2This may be possible - please contact admin@mastdata.com first to clarify
12.Devices and Locations
12.1Is a user licence restricted to one device/location as we have some users have move around a lot and use different pool machines.
12.2There is no device or location restriction but to avoid a conflict of logins then please sign in and out of each device accordingly. We do have an IP quota restriction which is obviously affected by location, but this is overridden with a valid login.
13.Fair Usage Policy
13.1What happens if we hit the Fair Usage Limit?
13.2Under normal circumstances your licence will not reach the fair usage limits which are generous. The limit is in place to bring Mast Data into alignment with the third party services on our website which are charged to us on a per click basis. If your Licence exceeds, or reaches the limit please contact us to discuss how we can assist.
14.Page Hit / Page View Definition
14.1How do you define a Page Hit?
14.2A page hit (or page view), is a request to load any single HTML file (web page) on our site. A new hit is incurred by clicking any link or button, recalculation of LOS, or reloading the current web page. A new hit is NOT incurred while browsing within a map when loaded.
15.Additional Services
15.1Do You provide Bespoke Data sets and LoS Anaysis?
15.2Yes, please click here for other Services
16.Mastdata Mobile App
16.1Does a licence include access to the Mastdata Android App?
16.2Yes, for more information and to download the App, click here
17.Cancelling a subscription.
17.1How do I cancel my subscription?
17.2You will need to go into your PayPal account and cancel any recurring payments to us. Any feedback is always appreciated.
18.Resubscribing.
18.1How do I resubscribe?
18.2You can resubscribe through our website by using the drop down under Corporate, and selecting subscription. Your new payment will then be linked to your original licence and become live again. In some instances this can take 24 - 48 hours. Please call us though if instant access is required.

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